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Salesforce Education-Cloud-Consultant (Salesforce Certified Education Cloud Consultant Exam (WI21)) Exam is a certification exam offered by Salesforce that is designed to test the knowledge and skills of professionals who work in the education sector. Education-Cloud-Consultant exam covers a wide range of topics related to Salesforce's Education Cloud, including managing student data, designing and delivering educational programs, and analyzing educational data to measure effectiveness. Education-Cloud-Consultant Exam is intended for individuals who work in K-12 schools, colleges, universities, or any other educational institution that uses Salesforce's Education Cloud platform.

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Salesforce Certified Education Cloud Consultant Exam Sample Questions (Q218-Q223):

NEW QUESTION # 218
A university is working with a consultant to install and configure the Education Data Architecture (EDA). The university uses the Default Account Model. The university wants accounts to include the first and last name of each contact at the time the contact is created.
Which action should the consultant take in EDA Settings to meet this requirement?

  • A. Select the Run Backfill button.
  • B. Edit Administrative Account Name Format.
  • C. Set the Account Model to Household.

Answer: B

Explanation:
The Default Account Model in EDA creates one account for each contact and names it after the contact's full name. However, if the contact's name changes, the account name does not update automatically. To meet the requirement of including the first and last name of each contact at the time the contact is created, the consultant should edit the Administrative Account Name Format in EDA Settings. This allows the consultant to define a custom formula for naming accounts based on contact fields. For example, the formula could be FirstName & " " & LastName. Reference: [Salesforce Education Cloud Academy: Consultant Fundamentals], [EDA Account Naming]


NEW QUESTION # 219
During the requirements gathering phase, the academic staff stated that students are independent of any Account or Company. The staff requested that the Contact's Account field be blank and hidden on the page layout.
What is the impact of creating a Contact without a parent Account?

  • A. Contacts are public to all users, potentially sharing sensitive data.
  • B. Contacts will require manually creating a related Affiliation record to enable sharing, adding more complexity.
  • C. Contacts are at risk of ownership data skew, which may result in performance issues.
  • D. Contacts are private only to the record owner, and inaccessible to other users.

Answer: A

Explanation:
Explanation
The impact of creating a Contact without a parent Account is that Contacts are public to all users, potentially sharing sensitive data. This is because Contacts without a parent Account are considered as private contacts, and they do not follow the sharing rules of the Account object. Private contacts are visible to all users in the same role or above, regardless of the Contact owner or the organization-wide default settings. This can expose sensitive student information to users who should not have access to it. Contacts without a parent Account are not private only to the record owner, at risk of ownership data skew, or require manually creating a related Affiliation record to enable sharing. References:
https://help.salesforce.com/s/articleView?id=sf.contacts_parent.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.contacts_sharing_considerations.htm&type=5


NEW QUESTION # 220
A university is implementing a student community and rolling it out to 20,000 students. The IT manager is concerned about the large increase in users accessing the system at any one time.
Which step should the consultant recommend?

  • A. Identify areas that may impact governor limits.
  • B. Leverage MuleSoft Anypoint Platform.
  • C. Log a case with Salesforce Support to increase limits.

Answer: A

Explanation:
When a university is rolling out a student community to a large number of users, it is essential to ensure that the system can handle the increased load. Salesforce has governor limits that regulate the usage of resources to ensure the platform's stability and performance. The consultant should recommend identifying areas that may impact these governor limits, such as data storage, API calls, and processing limits. By understanding and planning for these limits, the university can optimize its implementation and avoid potential issues.
Reference:
Salesforce Governor Limits
Best Practices for Managing Governor Limits


NEW QUESTION # 221
The Marketing department at a college emails former students twice a year informing them of upcoming fundraising events. The department is concern about the number of bounced emails it receives.
Which solution should the Marketing team consider that will enable former students to update their email address?

  • A. social Studio
  • B. experience Cloud
  • C. Salesforce Inbox
  • D. Salesforce Engage

Answer: B

Explanation:
Experience Cloud is a solution that the Marketing team can consider that will enable former students to update their email address. Experience Cloud allows the college to create a branded online community where former students can log in, view and edit their profile information, and interact with other alumni. Experience Cloud also integrates with Salesforce, so any changes made by the former students in the community will be reflected in their Contact records. Social Studio, Salesforce Engage, and Salesforce Inbox are not solutions that can enable former students to update their email address. Reference:
https://www.salesforce.com/products/experience-cloud/overview/
https://trailhead.salesforce.com/en/content/learn/modules/community_rollout_impl/community_rollout_impl_basics


NEW QUESTION # 222
A university Advancement office wants to track school historical data for tagged outreach and donation opportunities.
Which Education Data Architecture functionality should the consultant recommend?

  • A. Attribute
  • B. Relationship
  • C. Program Plan
  • D. Education History

Answer: C


NEW QUESTION # 223
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